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What is Your Conflict Style?

Summary: Conflict often arises from differences in individuals' or groups' attitudes, values, needs, and expectations. These filters determine how the parties in a conflict interpret each other's actions or reactions. The five conflict management styles, based on how important goals and relationships are to the conflicting parties, are withdrawing, forcing, smoothing, confronting, and compromising. Each style has its strengths and weaknesses, and no single one is appropriate in all circumstances. Knowing your conflict style and how others view your behavior in times of conflict can improve your conflict resolution skills. A sidebar offers a conflict style assessment tool.

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  • Topics: Human Resources, Teams
  • Keywords: Communication,Behavior modification,Conflict,Conflict resolution,Human factors,Human relations,Teamwork
  • Author: Conerly, Keith; Tripathi, Arvind
  • Journal: Journal for Quality and Participation