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PINCH! - A Simple Model for Dealing With Conflict

Summary: The pinch model is a tool for dealing with differences before they escalate into problems that damage relationships. Disruptions, or pinches, occur in all relationships. The pinch model offers a strategy for recognizing and managing conflict at the "pinch point" before the situation reaches the "crunch point," when readjustment is no longer possible. Sharing a pinch requires a two-way exchange. An eight-step process for dealing with a pinch can improve the chances of reaching a long-term, productive resolution.

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  • Topics: Human Resources, Teams
  • Keywords: Conflict,Conflict resolution,Human relations,Teamwork,Behavior modification
  • Author: Hirzel, Rudolph
  • Journal: Journal for Quality and Participation