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Fidelity Wide Processing Wins Team Excellence Award Competition

Summary: Fidelity Wide Processing, winner of this year's International Team Excellence Gold Award, began its continuous improvement journey in 1997, leveraging the Malcolm Baldrige National Quality Award and Six Sigma to develop its current quality system. The Bulk Shipping Process Management Team was selected to participate in the competition, based on its significant results, involvement of cross-functional teams, and enthusiasm. The methods used for aligning with the team excellence award criteria are described briefly.

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  • Topics: Teams
  • Keywords: AQP Team Excellence Award Winner,Business plans,Case study,Continuous improvement (CI),Cross functional teams,Quality awards,Team effectiveness
  • Author: Nourse, Linda; Hays, Paula
  • Journal: Journal for Quality and Participation