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What Gets Measured Gets Done - Achieving Results Through Diversity and Inclusion

Summary: The business case for diversity can go far beyond participants' satisfaction, but it is critical to ensure that behavioral changes are monitored so that the return on investment can be proven. A four-step "diversity/inclusion" process presents initiatives whose aim is to leverage the potential benefits of diversity through inclusive management practices and organizational policies.

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  • Topics: Human Resources
  • Keywords: Human relations,Organizational culture,Work force,Human factors,Business results,Diversity,Behavior modification
  • Author: Giovannini, Maureen
  • Journal: Journal for Quality and Participation