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Profile: John Heaton - Leading an Organization to Prevent Disruptions in Your Team

Summary: John Heaton, president of Pay Plus Benefits and named one of America's 15 Best Bosses by Fortune Small Business Magazine, reveals his formula for keeping his employees happy and productive. Heaton believes in empowering his employees, and encouraging freedom, self-discipline, and the right to fail. His humility and sense of humor empower others in ways that positively influence both the company's bottom line and employees' lives. Things don't always run smoothly at Pay Plus Benefits. Heaton spends much of his time keeping the team together, using a service-leadership management style to handle the conflict that, when properly managed, can produce creative solutions that lead to innovation and progress.

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  • Topics: Leadership, Innovation
  • Keywords: Leadership,Management styles,Employee involvement (EI),Employee pride,Empowerment,Management support,Conflict resolution,Innovation,Organizational culture
  • Author: Cummins, Richard
  • Journal: Journal for Quality and Participation