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E-mail: Toxic or Terrific?

Summary: E-mail may be easy and convenient, but it is not an effective or successful form of communication. Face-to-face conversation not only accomplishes more, it provides a more balanced result and a stronger working relationship. Since e-mail makes it so easy to communicate seemingly anonymously, the technology betrays us into letting our guard down. Yet e-mail can still be the perfect tool for responding to routine requests and disseminating daily information. To ensure your e-mail messages are appropriate, persuasive, and professional use the S.M.A.R.T.(tm) way to write. The method encourages writers to pay attention to details, make the message clear, and respond to the issue without emotion.

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  • Topics: Human Resources
  • Keywords: Electronic mail,Human relations,Communication
  • Author: Hershkowitz-Coore, Sue
  • Journal: Journal for Quality and Participation