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Ten Areas for Future Research in Total Quality Management

Summary: In the past 15 years, many companies in the United States have made significant changes in the management of quality. For some, these changes have helped the companies achieve stunning results. Some of the ways they have achieved these results are now clear. Other companies are now implementing the same strategies and methods and are achieving similar results.In this article, 10 of these emerging trends are identified. Although much has already been learned and many of these lessons are summarized here, much work is needed to further the knowledge about the theory and implementation of these means. Several research opportunities for each of these emerging trends will be identified.

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  • Topics: Benchmarking, Customer Satisfaction and Value, Statistical Process Control (SPC), Product Development and Recall, Teams
  • Keywords: Benchmarking,Customer focus,Education,Information management,Strategic planning,Process control,Product design,Self assessment,Self Directed Work Teams (SDWT),Participative management
  • Author: Godfrey, A. Blanton
  • Journal: Quality Management Journal