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Facility Quality Measurement as the Engine of Continuous Product and Process Improvement in the AEC/EPC Industry

Summary: This article demonstrates a method for measuring facility quality and for using these measured data to adjust the facility development process so that it produces increasingly higher-quality facilities. The plant manager's satisfaction with the operational facility was measured as well as characteristics of the facility development process. These included vertical integration (between functions such as operations and engineering), horizontal integration (between disciplines such as process piping and electrical design), and longitudinal integration (across time). A study of 17 industrial facilities shows that the three dimensions of integration are good predictors of facility quality. The results suggest an increased emphasis on vertical and longitudinal integration in the facility development process to achieve higher-quality facilities.

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  • Topics: Engineering, Statistical Process Control (SPC), Project Management
  • Keywords: Construction industry,Engineering,Vertical integration,Process control,Project management,Statistical methods
  • Author: Fergusson, Kelly Jean; Teicholz, Paul M.
  • Journal: Quality Management Journal