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Performance Appraisal and Reward Practices for Total Quality Organizations

Summary: Some quality management authors argue that performance evaluation and reward practices, such as merit pay, represent a deadly disease and should be purged from the earth. Many of these same practices are generally seen as key elements of effective management by traditional human resource management (HRM) specialists. The basis of this conflict is discussed, and a set of performance appraisal and reward practices consistent with total quality practices are present.

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  • Topics: Human Resources, Total Quality Management, Quality Management
  • Keywords: Human resources (HR),Performance appraisals,Total Quality Management (TQM),Rewards and recognition,Quality management (QM)
  • Author: Prince, J. Bruce
  • Journal: Quality Management Journal