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Should Quality Be Designed In or Inspected In? A Cost-Of-Quality Framework

Summary: A cost-of-quality framework is examined and adapted. Research findings reveal that a context-free prescription of designing in vis a vis inspecting in quality is not possible. Related findings show that partial acceptance sampling is optimal in some contexts. The importance of context makes systematic measurement and reporting of the cost of quality for management decisions imperative. Some measurement issues related to the newly developed framework are discussed.

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  • Topics: Sampling, Cost of Quality
  • Keywords: Acceptance sampling,Cost of quality (COQ),Measurement and control
  • Author: Radhakrishnan, Suresh; Srinidhi, Bin
  • Journal: Quality Management Journal