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Adaptation of Traditional Human Resources Processes for Total Quality Environments

Summary: Imagefile:The worldwide total quality (TQ) movement, which emphasizes quality, continuous improvement, empowerment, and teamwork, is redefining the context in which workers behave in organizations. Traditional human resources (HR) processes appear to be more compatible with the bureaucratic organization than with the TQ organization. For instance, some of these HR processes tend to be static rather than dynamic, and oriented to the individual rather than the team. This article addresses the concern of how HR processes, such as job analysis, recruitment, selection, training, performance appraisal, and discipline, should adapt to support the cultural changes occurring in TQ organizations. Implications and directions for future research are also considered.

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  • Topics: Human Resources
  • Keywords: Performance appraisals,Human resources (HR),Selection,Recruitment and hiring procedures,Job analysis
  • Author: Costigan, Robert D.
  • Journal: Quality Management Journal