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The Changing Scale of Total Quality Management

Summary: This article discusses total quality management (TQM) as something finite and as an organizational culture-based change program. Some human relations aspects of TQM are questioned. TQM's roots in quality management, its transition from a systems-based concept to a process-based phenomenon, and its importance to control and change in operations are examined. The significance of TQM in multidivisional organizations; its association with step change; and the importance of marketing, and of TQM as a new way of managing are illustrated. Finally, TQM is proposed as part of broader change. All these perspectives have in them an implicit view of what TQM constitutes, which affects its understanding and practice.

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  • Topics: Change Management, Human Resources, Teams, Quality Management
  • Keywords: Cultural change,Human resources (HR),Self Directed Work Teams (SDWT),Quality management (QM),Marketing
  • Author: Witcher, Barry
  • Journal: Quality Management Journal