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Discussion II -- Revisiting Deming's 14 Points in Light of Japanese Business Practices

Summary: The work of W. Edwards Deming has three lives: that from Japan, that from the United States, and that from the marketplace of books, where his last book has been selling for 50 percent to 75 percent off the original price. There is a lag effect on the writings of Deming. Outside the United States, Europe, and Japan, they are being discovered, discussed, and applied with the awe of a new consumer electronic product.Kosaku Toshida misreads the causes of the improvements in the United States auto industry. There is no doubt that Deming was very influential at Ford, but he had far less influence at General Motors (GM) and Chrysler, who marched to other drummers. Even at Ford, there were other non-Deming initiatives that led to its prowess.

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  • Author: Golomski, William A.
  • Journal: Quality Management Journal