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Discussion 1 -- Revisiting Deming's 14 Points in Light of Japanese Business Practices

Summary: Noting the declining interest in quality management as the American economy improves, Kosaku Yoshida asks if American industry believes it has achieved its quality revolution goals. He leaves no doubt that, in his mind, American industry remains far short of the goals. He bases his negative judgment on a personal and, admittedly, subjective assessment of how U.S. managers have systematically misinterpreted the central meaning in each of W. Edwards Deming's 14 points for the transformation of American industry.

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  • Author: Johnson, H. Thomas
  • Journal: Quality Management Journal