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Rejoinder -- Chimera or Culture? Business Process Reengineering for Total Quality Management

Summary: The comment that a much longer article is required to drain the swamp is well made. The literature is extensive and contradictory and, within the scope of this paper, it was necessary to accept assertions of authors at face value. Whereas a longer article may be able to challenge some of these views, much of the literature, especially with regard to business process reengineering (BPR), is anecdotal and, therefore, difficult to fully evaluate. In a new and rapidly emerging field such as BPR, however, it would be dangerously limiting to condemn such work out of hand because it did not have the weight of academic proof behind it.

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  • Topics: Change Management, Process Management
  • Keywords: Change management,Continuous improvement (CI),Process improvement
  • Author: Gadd, Ken W.; Oakland, John S.
  • Journal: Quality Management Journal