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Bridging the Motivation Gap in Total Quality

Summary: Total quality management requires a shift in motivational emphasis from extrinsic rewards and punishments tot he intrinsic motivation of workers. Intrinsic motivation is based on positively valued (rewarding) experiences that individuals get directly from their work tasks. After reviewing the strengths and limitations of models of intrinsic motivation proposed by Deci and by Hackman and Oldham, this article provides an integrative model of intrinsic motivation and discuss practical implications for its measurement and enhancement. In doing so, four psychological components of intrinsic motivation are identified. They are a sense of choice, competence, meaningfulness, and progress. Building blocks or foundation conditions that help create and sustain each of these components are also identified, along with the managerial actions that promote these building blocks.

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  • Topics:
  • Keywords: Deming, W. Edwards,Management styles,Motivation,Empowerment
  • Author: Thomas, Kenneth W.; Tymon Jr., Walter G.
  • Journal: Quality Management Journal