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Research on Transformations to Quality Organizations

Summary: The Transformations to Quality Organizations program has attempted to bring rigorous research methods to questions related to quality improvement. This article describes the need for this research, the creation of the research program, and specific examples of research projects. Finally, the future direction of the program is discussed.

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  • Topics: Total Quality Management, Quality Management
  • Keywords: Quality,Total Quality Management (TQM),Quality management (QM)
  • Author: Dean Jr., James W.
  • Journal: Quality Management Journal