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Applying Benchmarking in Higher Education: A Review of Three Case Studies

Summary: Benchmarking has proved to be an effective method to identify best practice information and improve process in an organization. Although the technique has been used widely in business and industry, the concept has not been broadly embraced and applied in higher education. This article discusses and analyzes the application case studies: one in a private U.S. college; another in an Australian university; and the third in a higher education consortium. The approaches used in these three case studies are compared to the most common types of benchmarking, and key learnings from looking across the three studies are presented. In addition, the impediments to the application of benchmarking in higher education are discussed and recommendations are made regarding how higher education can better benefit from the application of benchmarking.

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  • Topics: Benchmarking, Process Management
  • Keywords: Higher education,Case study,Benchmarking,Process improvement
  • Author: Engelkemeyer, Susan West
  • Journal: Quality Management Journal