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Quality and Business Performance: An Empirical Study of First-Tier Automotive Suppliers

Summary: [This abstract is based on the authors' abstract.] A study of first-tier suppliers to the Big 3 North American automobile manufacturers (General Motors, Ford, and Chrysler) examines the relationships between competitive dimensions of quality (for example, design quality and conformance quality) and overall firm performance (for example, return on investment and market share). In the sampling frame of 150 suppliers, 57 responded to the study questionnaire. Findings reveal that all competitive dimensions of quality are highly correlated with multiple measures of firm performance. Nevertheless, product support is shown to be the most consistent driver of business performance in the automotive supply industry.

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  • Topics:
  • Keywords: Manufacturing,Competitiveness,Automobile industry,Measurement and control
  • Author: Curkovic, Sime; Vickery, Shawnee K.; Droge, Cornelia
  • Journal: Quality Management Journal