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How to Improve Teaching Quality

Summary: [This abstract is based on the authors' abstract.] The applicability of TQM (total quality management) to teaching is investigated, as opposed to investigating academic or research programs and administration. When higher education adopted TQM in the 1980s, changes were made primarily in business and service departments. Some curricula were revised. A few instructors made changes in their classroom activities, but most continued to teach as they had always taught. This research first considers how an instructor can improve the quality of instruction in an individual course. Then it explores the more difficult issue of how an academic organization (a university, college, or academic department) can improve the quality of its instructional program. In both cases, the potential contribution of quality management principles to teaching improvement programs is examined, in light of the cultural differences between industry and the university.

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  • Topics: Total Quality Management
  • Keywords: Higher education,Faculty,Total Quality Management (TQM),Teaching,Learning
  • Author: Felder, Richard M.; Brent, Rebecca
  • Journal: Quality Management Journal