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A TQM Study of Faculty Perceptions of Research Administration Processes

Summary: [This abstract is based on the authors' abstract.] Faculty interest in total quality management (TQM) can be encouraged, particularly at the initial stages, by identifying initiatives that apply continuous improvement methods targeted at critical research processes. Building on the experience of a TQM symposium, a model was developed for transforming research support processes. This initiative was a first step toward two long-term goals: to provide a model to identify improvement opportunities in faculty support functions; and to use TQM principles in faculty academic endeavors. Formation of the Research Group is described, as is alignment of the study with basic TQM methods and concepts. A survey identified and quantified faculty priorities and satisfaction levels with current research administrative processes. This example represents the use of fact based and customer focused core values to facilitate model development for transforming university research administration. This work also should guide initiation of other faculty support initiatives.

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  • Topics: Total Quality Management
  • Keywords: Higher education,Faculty,Research environment,Total Quality Management (TQM)
  • Author: Ilmer, Steven; Kummler, Ralph; Lessin, Barton; Price, Barbara; Yaprak, Attila
  • Journal: Quality Management Journal