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Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance

Summary: [This abstract is based on the authors' abstract.] An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.

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  • Topics: Quality Tools
  • Keywords: Culture,Documentation,Strategic planning,Quality tools,Operational methods,Measurement and control
  • Author: Kannan, Vijay R.; Tan, Keah-Choon; Handfield, Robert B.; Ghosh, Soumen
  • Journal: Quality Management Journal