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Quality Managers and the Successful Management of Quality: An Insight

Summary: [This abstract is based on the authors' abstract. A longer abstract is available on the journal's website]

There is greater recognition of the importance of the quality manager in an organization, but few studies have focused on how these managers function. No previous study had dealt with factors that enhance or inhibit the ability of quality managers to succeed, so researchers have attempted to identify such factors by examining data collected from 193 companies in the United States. Reliability and validity of the scales were determined through appropriate testing. Mean and standard deviations were used to determine perceptions of quality managers about the effect of the following factors on their success: career path, education, product diversity, organizational structure, tools and techniques used, program orientation, and affiliation with ASQ. The study's findings will give researchers and practitioners additional insights concerning the management of quality in general. The findings will also help practicing managers understand the factors that may enhance or inhibit their careers.

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  • Topics: Quality Management, Quality Control, Design of Experiments, Statistics
  • Keywords: Quality management (QM),Quality awareness,Quality Control Department,Quality philosophy,Factor analysis,Statistics,Education
  • Author: Chen, Injazz J.; Coccari, Ronald L.; Paetsch, Ken A.; Paulraj, Antony
  • Journal: Quality Management Journal