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Preparation for College: A Customer-Supplier Framework

Summary: [This abstract is based on the authors' abstract. A longer abstract is available on the journal's website]

A survey of college seniors majoring in business and engineering was conducted. They were asked to rate how well their high school work prepared them for college in several areas: academic program; teaching practices; and support structures and extracurricular opportunities. Students felt that they were well prepared in mathematics and science; that advanced placement classes were very effective; and that teacher attitudes were generally positive. On the other hand, technology and computer usage, speech and oral communication, and career guidance were seen as areas needing improvement. Substantial benefit can be gained from a feedback process from the university to its major supplying high schools. The process should focus school improvement efforts on areas that can enhance student preparation for college.

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  • Topics: Supplier Quality
  • Keywords: Suppliers,Feedback,Secondary education,Higher education
  • Author: Hartman, William T.; Feir, Priscilla
  • Journal: Quality Management Journal