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Six Sigma Beyond Manufacturing - A Concept for Robust Management

Summary: [This abstract is based on the author's abstract. A longer abstract is available on the journal's website]

Six-sigma quality describes a production process of highly robust quality that has low variability in comparison with tolerance limits set for the product being made. Achieving this level of quality ensures both dependable quality and production efficiency. Six-sigma is applicable to support processes as well as to the production of goods and services. Six-sigma quality thinking provides a means for robust management that is capable of confronting the challenges of highly competitive and variable environments. The necessity of a systems view of an organization that goes beyond individual departments or processes is suggested, as well as a true appreciation of inherent variability in the system.

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  • Topics: Quality Management, Six Sigma, Data Quality
  • Keywords: Quality improvement (QI),Quality management (QM),Quality system,Six Sigma,Data analysis
  • Author: Yilmaz, Mustafa R.; Chatterjee, Sangit
  • Journal: Quality Management Journal