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The Impact of a Performance Management Intervention on Work Processes and Operational Indicators

Summary: [This abstract is based on the authors' abstract. A longer abstract is available on the journal's website]

Performance management seeks to more closely link employee activities to organizational activities, but it is often difficult to tell if changes initiated by management in the name of performance improvement actually do impact performance. It is equally difficult to objectively assess what has changed following an improvement intervention. An actual field study is examined that was undertaken to improve performance through the design and installation of a performance management intervention. The impact of the intervention on management work process and operational performance indicators is evaluated, using quasi-experimental methods. The study demonstrates a more systematic method for analyzing management interventions.

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  • Topics: Statistical Process Control (SPC), Change Management
  • Keywords: Statistical process control (SPC),Change management,Case study
  • Author: Hacker, Marla E.; Newton, Tygh J.; Akinyele, Akinyinka
  • Journal: Quality Management Journal