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Quality Management Training in Small to Midsized Manufacturing Firms

Summary: [This abstract is based on the authors' abstract. A longer abstract is available on the journal's website]

The results of an empirical study investigating the relationship between quality management training efforts and organizational performance in small- to medium-sized manufacturing firms are reported. Findings suggest that training has a significant impact on performance. Family-owned businesses are less likely to conduct training than nonfamily owned businesses, perhaps explaining the relatively high failure rate of family-owned businesses.

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  • Topics: Quality Management, Small Business
  • Keywords: Quality management (QM),Small business
  • Author: Ryan, Chuck; Deane, Richard H.; Ellington, Ned P.
  • Journal: Quality Management Journal