Factors Related to Employee Perception of Their Leaders' Commitment to Implement Continuous Quality Improvement

Summary: [This abstract is based on the author's abstract. A longer abstract is available on the journal's website]

Some universities today have focused their quality initiatives without the benefit of feedback and support from all levels of the academic community. This study investigates factors related to how employees of a large Midwestern university perceive their leader's commitment toward implementing continuous quality improvement on the job. The study's findings provide a framework for how leaders and frontline employees might create a shared vision for organizational outcomes. The study suggests that leaders within higher education will have to alter the way they manage to ensure a climate that includes the knowledge and skills of all employees within the organization.