ASQ

Exclusive Content & Downloads from ASQ

Organizational Quality Management in Emerging Economies

Summary: [This abstract is based on the authors' abstract.] Quality management initiatives in organizations in India are explored. The focus of the study is on the relationships between managerial hierarchy, organizational form, quality performance, and managerial perceptions of quality practices. Results indicate top managers are more optimistic on the extent of Total Quality Management implementation than middle or junior managers. Additionally, private sector managers have a more positive outlook than their counterparts in the public sector. An appendix provides a questionnaire used in the study.

Anyone with a subscription, including Site and Enterprise members, can access this article.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Global Quality, Total Quality Management, Quality Management
  • Keywords: International quality study (IQS),Globalization,Commitment,Total Quality Management (TQM),Surveys,Quality management (QM)
  • Author: Jain, Bharat; Tabak, Filiz
  • Journal: Quality Management Journal