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Impact of ISO Certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A Survey of Turkish Manufacturing Companies

Summary: [This abstract is based on the authors' abstract.] While total quality management and quality systems have become the mainstay with companies doing business with the European Community, ISO certification is now a prerequisite if they wish to be competitive in the global marketplace. A survey reveals important relationships dealing with quality and the implementation of quality tools in Turkish manufacturing firms. Results provide greater understanding of the implementation of statistical tools and the relationship between the application of these tools and ISO certification in Turkey. Surprisingly, there was higher usage of basic tools than of advanced tools in both ISO-certified companies and in non-certified companies. There were also indications in both types of firms that tools were either being used incorrectly or were misunderstood. Further investigation is required to determine to what degree ISO certification leads to true improvement of processes and systems.

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  • Topics: Quality Tools, ISO 9000, Global Quality, Statistical Process Control (SPC), Total Quality Management
  • Keywords: Quality tools,ISO 9000,International case study,Certification,Statistical process control (SPC),Total Quality Management (TQM)
  • Author: Ozgur, Ceyhun; Meek, Gary E.; Toker, Aysegul
  • Journal: Quality Management Journal