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Motivation, Organizational Identification, and Experiences of the Quality Examiner

Summary: [This abstract is based on the authors' abstract.] Little has been written about the role played by volunteer examiners within an organization in the success of quality assessment programs such as the Malcolm Baldrige National Quality Award. Insight is provided into what motivations and influences, especially organizational identification, are behind the decision to become an examiner. Survey responses from examiners of Johnson & Johnson's Signature of Quality program and other employees are the basis of the study.

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  • Topics: Human Resources, Total Quality Management
  • Keywords: Human relations,Case study,Job analysis,Motivation,Quality awards,Total Quality Management (TQM),Incentive systems,Commitment,Employee involvement (EI)
  • Author: Lehr, Jennifer K.; Rice, Ronald E.
  • Journal: Quality Management Journal