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The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study

Summary: [This abstract is based on the authors' abstract.] Grounded theory research methodology featuring a longitudinal study is used in the development of total quality management (TQM) models depicting the development of quality within organizations over time. Since existing research on longitudinal TQM development in this area is lacking any obvious theoretical base, the goal of this study is the development of supportive theoretical models through grounded research of organizational practice. The five models described can be combined as a guide to effective development of TQM within an organization. A case study illustrates application of the models in a dynamic setting.

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  • Topics: Total Quality Management, Process Management
  • Keywords: Quality philosophy,Organizational design,Schematic models,Strategic planning,Total Quality Management (TQM),Research,Case study,Business process reengineering (BPR)
  • Author: Leonard, Denis; McAdam, Rodney
  • Journal: Quality Management Journal