Exclusive Content & Downloads from ASQ

The Role of Quality Tools in Improving Satisfaction with Government

Summary: [This abstract is based on the author's abstract. A longer abstract is available on the journal's website]

Results are presented of a study of quality improvement in a city government setting. Employees believed that quality knowledge was necessary for improving quality. Departmental leadership was positively associated with teamwork, process improvement, and employee satisfaction. Leadership is critical to the development of quality tools knowledge, but teamwork is the vehicle through which this knowledge is translated into application.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Leadership, Quality Tools, Quality Management
  • Keywords: Local government,Leadership,Case study,Quality tools,Quality management (QM),Public sector
  • Author: Foster, S. Thomas, Jr.; Howard, Larry W.; Shannon, Patrick
  • Journal: Quality Management Journal