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Quality in U.S. Manufacturing Industries: An Empirical Study

Summary: [This abstract is based on the author's abstract. A longer abstract is available on the journal's website]

A research study drawing upon past research identified 89 quality management practices within twelve categories. A national survey was sent to 3375 managers, of which 634 responded. The responses were examined with respect to each organization's self-reported level in a five-level manufacturing supply chain. Results indicate that the level of supply chain does not influence how quality is managed. Better understanding of quality management practices across the supply chain enables one level to better communicate with another level. Better communication creates a competitive advantage for individual levels and their connected supply chain.

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  • Topics: Customer Satisfaction and Value, Quality Management
  • Keywords: Customer surveys,Quality management (QM),Manufacturing,Management styles
  • Author: Roethlein, Christopher; Mangiameli, Paul, Ebrahimpour, Maling
  • Journal: Quality Management Journal