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Understanding the Obstacles to TQM Success

Summary: [This abstract is based on the author's abstract. A longer abstract is available on the journal's website]

A primary concern among survey-based researchers has been the issue of what makes Total Quality Management work. Instances of failed TQM initiatives have led researchers to examine the problems associated with TQM implementation. Factor analysis of frequently cited barriers to TQM reveals five underlying obstacles: inadequate human resources development and management; lack of planning for quality; lack of leadership for quality; inadequate resources for TQM; and lack of customer focus. These findings provide a framework for evaluating the relative significance of management-related obstacles to TQM success and for providing direction and guidance in developing strategies for an effective quality transformation.

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  • Topics: Design of Experiments, Human Resources, ISO 9000, Leadership, Customer Satisfaction and Value, Total Quality Management
  • Keywords: Factor analysis,Failure,Human resources (HR),ISO 9000:2000,Leadership,Customer focus,Pitfalls,Strategic planning,Surveys,Total Quality Management (TQM),Transformation,Management commitment
  • Author: Sebastianelli, Rose; Tamimi, Nabil
  • Journal: Quality Management Journal