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TQM and Organizational Culture: A Case Study

Summary: [This abstract is based on the author's abstract.] A case study focuses on the application of total quality management (TQM) principles in a local church. The transformation effort over a period of seven years is examined from the vantage point of the competing values framework (CVF) of organizational culture. Theoretical propositions based on CVF and TQM concepts are presented, then tested and revised using evidence from the case study. Results indicate that TQM implementation can lead to a balanced CVF profile and that both TQM principles and managerial ideology of TQM implementation can influence changes in the cultural profile.

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  • Topics: Change Management, Total Quality Management
  • Keywords: Case study,Cultural change,Values,Hierarchical systems,Management styles,Organizational design,Organizational culture,Total Quality Management (TQM)
  • Author: Boggs, W. Brady
  • Journal: Quality Management Journal