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Empirical Study of QS-9000 Using Principal Components Analysis and Robust Regression

Summary: [This abstract is based on the author's abstract.] The impact of organizational variables on operational and business performance measurements of automotive suppliers completing QS-9000 is studied. A literature review covers quality management systems, ISO 9000 studies, and organizational variables that impact quality initiatives, and that formed the basis for the development of a mail questionnaire sent to 1000 individual locations. Results from 153 respondents indicate that companies use a high-level perspective to predict operational and business performance based on selected organizational variables. Management supports the QS-9000 change effort through the use of team-based problem-solving methodologies.

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  • Topics: Teams
  • Keywords: Case study,Automotive,Automobile industry,Principal components,Business results,Robust design,Regression analysis,Quality Improvement Team (QIT),QS 9000
  • Author: Johnson, Dana M.
  • Journal: Quality Management Journal