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Total Quality Management in Firms: Evidence from Spain

Summary: [This abstract is based on the authors' abstract.] Although the adoption of total quality management is considered a potential value-generating source of competitive advantage, organizations attempting to implement such a model often experience difficulties. The importance of complementarities in the process of implementing a quality system, and their influence on business performance, are investigated. Assessment is based on the criteria established by the European Foundation for Quality Management (EFQM). Results indicate firms with higher compliance to the EFQM model perform significantly better than those with lower scores. Additionally, it is shown that the model should be implemented as a coherent course of action, due to the complex relationship of complementarities.

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  • Topics: Global Quality
  • Keywords: International quality study (IQS),Business performance,Global and Effective Performance Measurements (GEPM),Performance appraisals,European Foundation for Quality Management (EFQM)
  • Author: Garcia-Bernal, Javier; Gargallo-Castel, Ana; Pastor-Agustin, Gema; Ramirez-Aleson, Marisa
  • Journal: Quality Management Journal