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A Holistic Framework for TQM in the Software Industry: A Confirmatory Factor Analysis Approach

Summary: [This abstract is based on the authors' abstract.] The software industry has felt the impact of global competition, and software quality practitioners are seeing total quality management (TQM) as a competitive strategy to help gain a competitive advantage. Factors critical to TQM in the software industry are identified and a framework for quality management is presented. A proposed instrument for measuring the levels of quality management practices is empirically tested for validity and reliability by using a confirmatory factor analysis technique. The study, which includes a literature survey on quality management in the software industry, develops a holistic framework for TQM in the industry.

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  • Topics: Quality Assurance, Total Quality Management, Design of Experiments, Global Quality
  • Keywords: Globalization,Software industry,Software quality assurance (SQA),Total Quality Management (TQM),Factor analysis,International quality study (IQS)
  • Author: Issac, George; Rajendran, Chandrasekharan; Anantharaman, R.N.
  • Journal: Quality Management Journal