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Leadership Styles Supporting ISO 9000:2000

Summary: [This abstract is based on the authors' abstract.]Leadership styles that support the implementation of ISO 9000:2000 are researched using a questionnaire based on the multifactor leadership questionnaire. Of the five dimensions identified by factor analysis, empowerment and contingent reward support implementation the most, while avoidance acts as a deterrent.

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  • Topics: Leadership, ISO 9000
  • Keywords: Questionnaires,Surveys,Leadership,Implementation,Empowerment,ISO 9000:2000,Management styles
  • Author: Jabnoun, Naceur; Al-Ghasyah, Hassan Abdullah
  • Journal: Quality Management Journal