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Six Sigma and TQM in Taiwan: An Empirical Study

Summary: [This abstract is based on the author’s abstract.]A preliminary exploration model is proposed for integrating quality management with business strategy. A questionnaire was used to evaluate the framework. Study samples are from the Chinese Society for Quality in Taiwan. The study reached three conclusions regarding Taiwanese companies implementing an integrated quality management system with business strategy: Six Sigma has been implemented equally by large-scale or multinational organizations and small- and medium-sized organizations. It is acceptable that organizations implement Six Sigma under the total quality management infrastructure, since TQM has the implicit contents of a Six Sigma system, as long as quality activities are integrated with business strategy. TQM and Six Sigma are positively influenced by business strategy variables, leading to improved quality performance.

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  • Topics: Total Quality Management, Six Sigma
  • Keywords: Six Sigma, Total Quality Management (TQM), China, International quality study (IQS), Business results, Discriminate analysis, Business performance, Performance appraisals
  • Author: Cheng, Jung-Lang
  • Journal: Quality Management Journal