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ISO 9000:2000: The Key to Quality? An Exploratory Study

Summary: [This abstract is based on the authors' abstract.]Case studies are used to analyze the future impact of ISO 9000:2000 on the performance of quality management systems. Application by Spanish companies indicates that the new standard will not result in a radical change in the way these companies operated under ISO 9000:1994. Measures of performance improvement derived from implementation indicate that the new standard does not contribute to better company management. These results could improve if companies would diligently adopt the new standard, rather than attempting to incorporate it into an existing quality management system.

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  • Topics: Global Quality, Total Quality Management, ISO 9000
  • Keywords: International case study,Organizational improvement initiatives,Total Quality Management (TQM),ISO 9000:2000
  • Author: Martinez Costa, Michaela; Martinez Lorente, Angel Rafael
  • Journal: Quality Management Journal