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A Worldwide Survey on Best Practices Toward Software Engineering Process Excellence

Summary: [This abstract is based on the editor's abstract.]

A multipart survey is described that was designed and conducted to seek the practical foundation of base process activities (BPAs) in the software industry, and to support research in modeling the software engineering process. Each BPA is benchmarked on attributes of mean importance and ratios of significance, practice, and effectiveness. When compared to current organizational practices, the benchmarks identify areas where processes should be first established and which areas should receive highest priority for process improvement.

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  • Topics: Customer Satisfaction and Value, Benchmarking, Process Management
  • Keywords: Customer service,Best practices,Benchmarking,Process analysis
  • Author: Wang, Yingxu; Dorling, Alec; King, Graham; Ross, Margaret; Staples, Jeff; Court, Ian
  • Journal: Software Quality Professional Magazine