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The Internet Challenge to the Quality Profession

Summary: [This abstract is based on the editor's abstract.] The Internet is the most complex software and hardware network known, but it is also known for its poor quality and lack of reliability. Classic quality practices must be focused on Internet processes in order to establish software and hardware configuration standards that will not restrict freedom of expression, but will provide better service for users, Internet service providers, network administrators, and Web site owners.

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  • Topics: Reliability
  • Keywords: Ishikawa diagram (Fishbone diagram ),Configuration assurance
  • Author: Ryan, J. M.
  • Journal: Software Quality Professional Magazine