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Column: Practitioner Notes: Initiating Formalized Quality Management

Summary: [This abstract is based on the editor's abstract.]

This article follows the creation and implementation of a quality management system in a rapidly expanding business software solutions firm. The management team decided to implement a quality system that would provide a framework for controlled, efficient working procedures throughout the organization.

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  • Topics: Quality Management
  • Keywords: Adult and continuing education,Policies,Quality system,Quality management (QM),Start up process(es)
  • Author: McDougall, Jacqueline
  • Journal: Software Quality Professional Magazine