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Continuous Quality improvements at a Silicon Valley High-Tech Software Company

Summary: [This abstract is based on the authors' abstract.] High-tech software companies wishing to remain competitive in today's aggressive market must not only lead in technology, but must also make a continuing commitment to quality improvement. A proven methodology is described for implementing an effective quality management system for driving quality improvements in the high-tech software industry. Real-life examples show how this QMS contributed to significant improvements in the quality of many software tools developed by a leading software tool supplier.

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  • Topics: Process Management, Customer Satisfaction and Value, Quality Assurance
  • Keywords: Zero defects,Quality analysis,Process improvement,Feedback,Customer satisfaction (CS),Continuous quality improvement (CQI),Software quality assurance (SQA)
  • Author: Ben-Yaacov, Giora; Suratkar, Pramod; Holliday, Marsha; Bartleson, Karen
  • Journal: Software Quality Professional Magazine