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Different Customers, Different Software Quality Activities

Summary: [This abstract is based on the author's abstract.]Industry standards favor the development of quality programs to meet specific customer requirements, and software quality professionals are in a position to help their organizations make the correct decisions concerning which quality measures to initiate. Methods for analyzing customer requirements and selecting appropriate software quality techniques are discussed.

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  • Topics: Customer Satisfaction and Value, Software Quality, Quality Assurance
  • Keywords: Customer requirements,Customer satisfaction (CS),Software configuration management,Software quality assurance (SQA),Needs assessment
  • Author: Miller, Dave
  • Journal: Software Quality Professional Magazine