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Manage Behavioral Changes

Summary: Companies investing in Six Sigma expect to see significant returns when processes are aligned with customer requirements and process variation is minimized. But Six Sigma has as much to do with cultural changes as it does with process changes. Problems are rarely due to the methodology itself, but appear when people have to implement the improvements that come from the Six Sigma projects. For Six Sigma to work, people at all levels must alter some well-established behaviors. Applied Behavioral science (ABS) provides a method for understanding and addressing the behavioral side of Six Sigma. Six Sigma must be viewed as a means to an end, not as an end in itself. Leaders must take the responsibility of creating and maintaining a Six Sigma culture. ABS is a powerful tool that will help leaders guide the organization to higher levels of performance by providing a clear strategy for managing the behavioral changes required at all levels of the organization.

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  • Topics: Change Management, Six Sigma, Human Resources
  • Keywords: Change management,Cultural change,Sociotechnical systems (STS),Six Sigma,Human relations
  • Author: Thurkow, Tracy
  • Journal: Six Sigma Forum Magazine