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20 Key Lessons Learned

Summary: When Jack Welch brought Six Sigma to General Electric in 1995 he said he would build on the successful experience of predecessors. Since then, many companies have introduced and improved Six Sigma by adapting the best practices of GE and others. Experience shows what works and what doesn't, but any list of Six Sigma lessons learned is a work in progress that will evolve as we learn. Six Sigma's relevance is not limited to the corporate world. Deployment in new arenas, such as farming and the public sector, represent important opportunities and challenges. Pointers provided can help jump-start such new and diverse applications. A sidebar article summarizes 20 lessons learned.

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  • Topics: Customer Satisfaction and Value, Change Management, Benchmarking, Six Sigma
  • Keywords: Lessons learned,Customer focus,Cultural change,Commitment,Best practices,Six Sigma
  • Author: Hahn, Gerald J.
  • Journal: Six Sigma Forum Magazine