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Taking Performance To a Higher Level

Summary: One year after implementing Six Sigma strategies Thibodaux Regional Medical Center, a nonprofit hospital in rural Louisiana, has seen impressive results in patient satisfaction and cost savings. Changing the culture within a hospital is a daunting task, but achievement is the key to solving some of the most basic and difficult problems facing the industry. In a competitive climate, simply claiming a culture of caring isn't enough. Hospitals must put the patient at the center of everything they do. Six Sigma uses measurement and analysis to refocus the processes that affect the patient. At Tribodaux Regional, the approach to Six Sigma deployment includes a method for accelerating change by creating a shared need and ensuring that everyone has a stake in the overall success of the project. Six Sigma brings to the healthcare industry a balance of art and science to improve the delivery of patient care. A sidebar article describes Six Sigma at Thibodaux Regional.

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  • Topics: Customer Satisfaction and Value, Cost of Quality, Six Sigma
  • Keywords: Customer service,Cost of quality (COQ),Case study,Customer focus,Health care,Quality improvement (QI),Six Sigma
  • Author: Stock, Greg
  • Journal: Six Sigma Forum Magazine